Customer Service

Here is a snip from the article, see link at bottom for the whole thing…

As small retailers, it’s even more important that we have the inventory in stock.  It’s another one of those customer service elements that can separate us from the big guys.

A bit ago, I wrote about the need for newness.  And that’s true.  You need to offer new products for your customers.  But if you’re going to discontinue a line, make sure it’s for the right reasons as follows: (more…)


Consumers are fed up with companies that treat them poorly. Without quality customer service, you could be steering a sinking ship. Customer service affects all levels of your retail operation, and everyone involved needs to have the same mindset and follow the same policies. Take these steps to keep shoppers satisfied. (more…)

If you could make $25,000 per year or $75,000 per year from little investment of $180, all things being equal, which would you prefer?The answer is very obvious because you would always prefer to earn more compared to less for the same amount of time or effort. To earn more therefore you must follow the principles that make higher earning possible. However, what you must know and write in your success quest mind is that business success in nature is neutral but governed by principles or laws. These proven principles have (more…)

With the growth of the Internet, many small businesses have taken to using e-mail marketing to advertise their wares or services, since it costs almost nothing to send out millions of e-mail messages, other than the cost of acquiring the “mailing lists.”

Most of us are weary of receiving these unwanted, unsolicited junk e-mail messages, known as “spam,” now make up something like 80 percent of the e-mail volume we receive. However, many of us who run small businesses may have considered using e-mail ourselves to market our own products or services. Since we receive such a huge volume of spam in our e-mail inboxes every day, it’s easy to jump to the conclusion that, since everyone does it, spamming must be legal, as long as you aren’t selling or promoting something fraudulent.

Right? (more…)


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Start & Grow Your Business

Paige Arnof-Fenn: The Entrepreneur’s Life

Business Lessons From Mom

You never thought you’d admit it, but Mom was right. So sit up and pay attention to how her lessons growing up will help you become a successful entrepreneur today.


Now that I’m older and a little wiser, I can’t help but think about all the encouragement, support and great advice my mom gave me that has helped me become a successful entrepreneur. Although my mother never started a company, she ran a tight ship for my siblings and me, and has managed an extended family as well as any CEO I’ve ever known.

Here are some valuable lessons she taught me that have helped me succeed in business today: (more…)

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10 Networking Tips for Home-Based Businesses

Referrals are a powerful way to increase your sales, and networking is a proven way to generate referrals for your business. When you reach out to other business owners, you are forging an alliance that can benefit everyone involved.

Networking involves meeting with business peers and discussing ways that you can (more…)

By Lea Strickland, CMA CFM CBM
President – F.O.C.U.S. Resources

Lea Strickland 
Guest Columnist Special Feature:
Have you heard the old saying “If it ain’t broke, don’t fix it”? Too many times successful businesses take this perspective on what they are doing and it leaves opportunity on the table.

These are the seven “deadly” sins of success: (more…)

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