By Wendy Weiss at EyesOnSales, a community for and by sales professionals ( Created Mar 6 2008 – 11:42am

Whenever I conduct a workshop or teleclass, invariably someone asks the question: “What should I say when the prospect says, ‘I’m not interested?'”

My response invariably is: “It’s probably too late.”

Certainly you can try to recover from that “I’m not interested” response. You can ask, (more…)


Ok all… I have the new stuff… I have tried it!  Here are my initial thoughts.

  • My first impression of the eye colors was “oh sh*t! they are so small!!!”  I was actually speechless for a bit… BUT now that I have tried them I am amazed at HOW LITTLE YOU NEED.  I LOVE Granite!  My new fav….
  • The compact is TIGHT!  The pros… feels SOLID… looks GREAT!  The cons… because I am one of those… you know “those”… it bothers me that fingerprints are left on the glossy finish and find myself rubbing it down… every time I pick it up… plus with it being magnetic the eye colors are not “perfectly aligned” so… you OCD Diva’s… be warned!  LOL  Otherwise… love it!!!
  • The bronzers are GORGEOUS!  I love that there is a matte and a shimmer!!  They really are beautiful
  • The new lip brush actually works unlike the ones we have had in the past…. THANK GOD!
  • The highlighters… well this has been the one thing my consultants have been most confused about… the shimmery one is GREAT on the eyes! Remember the little velocity shimmer powder pots?  Very similar!  The matte can be used anywhere you would use the highlighting pen.  BUT…. I would only do that with young skin… because powder can make fine lines and wrinkles stand out.  Soooooo test it first.

Let’s talk samples….

  • No samples of bronzers or highlighters.  Bummer.  You can use the display trays… I have not yet decided if I am going to do that.  (I also said I was not going to demo the mineral powders… but am now… more on that later.. if I remember).  At the meeting we played with cotton balls and sponge tips (disposable of course). 
  • The display trays and the company order limit…. I know I know.. Directors were hacked off too.  I think that the company should have come out with the Color Pro (or whatever they are calling it) at the same time.  Cuz I am not going to break out a gazillion of the small compacts for my bronzer and eye & cheek and highlighter… so personally I think this was a goof up… BUT the pallette will be out in Summer…. back to the trays…. no idea if they will change it, but directors through a big enough fit that we were all shipped two for free.  Personally, I hate these min wholesale amts to order things like PCP, section 2, whatever.  Annoying.  Feels so big brother.
  • All the other samplers are same thing different color.  🙂 
  • The new Look Cards… I like them but still undecided as to whether or not it is enough product … will try it with a few clients and see.  I hope it is, because I would personally like to use those at the first appointment with a mascara sampler.  The new Look cards are now 5 for $1.50, so you could add a mascara sampler and it would still be less than the old Color 101 Cards.  I like that they do not include the applicators in them, it was a great idea.. but they were just toooooo small.

So what did I forget?  Oh I just started to use the subtle tanning lotion… we will see what happens.  🙂  Got questions?  Ask away?  Got opinions?  Share!!!  🙂

Top 10 Sales Mistakes

Every salesperson, regardless of the industry, product, or skill level, makes mistakes. Here are some basic sales mistakes to avoid and some tips for selling more and having happier customers.

  1. Not listening. Do not just listen to what the customer is asking for; look past that to find out what they need. Too often salespeople sing the praises of a product without hearing what the customer wants. You cannot sell to someone if you do not know what they want. Listen to your customers, identify the need, and fill it.
  2. Overselling. (more…)

Here is a snip from the article, see link at bottom for the whole thing…

As small retailers, it’s even more important that we have the inventory in stock.  It’s another one of those customer service elements that can separate us from the big guys.

A bit ago, I wrote about the need for newness.  And that’s true.  You need to offer new products for your customers.  But if you’re going to discontinue a line, make sure it’s for the right reasons as follows: (more…)

As long as you are going to go about your day thinking anyway, you may as well “think big”. Anyone can think small, and most people do. In fact, most people keep themselves in the same place in life, doing the exact same thing, without significant growth or change because of limited or conditioned thinking.

It is probably true that many of your current and future clients are living in that place right now. Who better to support them than you? The coach who is thinking big.

Ideas: (more…)

For successful retailers, offering the optimum level of choice – or selection – is often a defining brand characteristic. Typically, one thinks of selection as the quantity and variety of SKUs, but at some point in the purchase process, there’s a more fundamental decision shoppers make: “How am I going to pay for this?” 

Often the primary consumer driver for which payment option to use is economic, or it may be a simple behavioral response – “Whatever gets me through this line quickest.” For many, it’s simply ingrained…a cultural predisposition toward cash, credit or debit.

Choice in these matters can be very important to consumers, but lately perhaps more on the mind of retailers for two primary reasons:

The Top Radical Resolutions To Create Your Best Year Yet!

With the dramatic changes in our economy and in our society, it’s no wonder that many of us are asking ourselves, “Now what do I do?” while looking for more order and certainty in an uncertain world.

The New Year brings the opportunity for change. For many us, it’s the time to think about resolutions. Often these resolutions are the same ones that we make every year or the ones we only stick to for a few weeks.

If it’s ever been a struggle to create what you want most in the New Year or to keep to your resolutions, consider that your goals and the strategy to achieve them may not serve you best.

Resolution is defined as, “The process of reducing to simpler form.” Which brings us to the paradox of resolutions: instead of simplifying our lives, we wind up dumping more tasks, goals or projects on our “to do list” thinking that by achieving more, our lives will be more fulfilling and successful in the New Year.

To make and keep your resolutions with the least amount of effort, start with upgrading your attitude and your strategy to achieve greater results. To begin, here are some resolutions that will enable you to live your potential and manage your life. (more…)

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